Complaints Procedure & Resolution

We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:

1. Contact your adviser/account manager and tell them about your complaint.
2. If your complaint is not satisfactorily resolved within 7 days please contact the Complaints Officer at Savill Hicks Corp Pty Ltd or put your complaint in writing and send it to us at, the address listed on the front of your tax invoice. We will try and resolve your complaint quickly and fairly.
3. If we cannot reach a satisfactory resolution within 20 days, you have the right to lodge a complaint with the ASIC approved dispute resolution scheme of which Savill Hicks Corp Pty Ltd is a member.

The dispute resolution facility has changed as of November 2018.

You can lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at GPO Box 3, Melbourne VIC 3001, 1800 931 678 or info@afca.org.au. More information can be found on their website www.afca.org.au. 

Alternatively, you can contact the Australian Securities & Investments Commission at their freecall infoline on 1300 300 630.